公司在售前、售中和售后的過程中堅持“以市場為導向,以顧客為中心”的經(jīng)營理念,嚴格要求自己,為顧客提供優(yōu)質的產(chǎn)品和服務,很大實現(xiàn)顧客的滿意度。
公司設立客戶服務中心向客戶提供及時的熱線服務,熱情和細致地解答客戶的各種問題。
公司在接到客戶的投訴后,在顧客投訴本上詳細記錄客戶的投訴內容,然后轉交相關部門處理,保證快速給出處理結果,給顧客滿意的答復。
營銷部依據(jù)《客戶分類表》定期對顧客滿意度進行抽樣調查,通過親自和電話訪問等方式進行調查,或通過信函、E-mail 或傳真方式發(fā)出“顧客滿意度調查表”,對顧客滿意度進行調查。
The company adhere to the "market-oriented, customer-centric" business philosophy in the pre-sale, sale and after-sales process, strict requirements on themselves, to provide customers with quality products and services, maximize customer satisfaction.
The company set up a customer service center to provide customers with timely hotline service, enthusiasm and meticulous to answer customers' questions.
After receiving a customer's complaint, the company records the customer's complaint in detail in the customer complaint book, and then transfer the relevant departments to deal with, to ensure that the treatment results are quickly given, to give a satisfactory reply to the customer.
According to the "Customer Classification Table", the Marketing Department regularly conducts sample surveys on customer satisfaction, either in person or through telephone interviews, or sends out "Customer Satisfaction Survey Form" by letter, E-mail or fax.
聯(lián)系人:吳總
手機:18655021818
網(wǎng)址:www.trendymanner.com
地址:安徽省滁州市上海北路558號